FAQ

As of right now, we do not ship abroad on your behalf.

You can purchase the light in the US and ship it to your family member abroad. If you travel back home, you take the light as a carry-on item.

Please note that the wireless light contains lithium batteries, so it cannot be placed in checked luggage. The solar panel, however, can be packed in checked luggage without restrictions. We are currently working on different solutions to make our lights available for purchase in the regions across the globe that need them the most. Join our email list to stay up to date on our progress.

Yes, our wireless lights are designed for areas with unreliable electricity.

If the sun is shining, you can use our portable solar panel to charge your light. They’re perfect for family members abroad, especially in regions like Sub-Saharan Africa and the Caribbean, where electricity access is unstable.

Currently, we ship within the U.S. for customers purchasing lights for themselves or their family members.

We plan to offer different options in select regions abroad where electricity is an issue, allowing your family members to pick up their lights locally. Please join our email list to stay updated on our latest offerings.

Yes, you can take the wireless light in your carry-on bag.

However, due to its lithium batteries, it cannot be placed in your checked luggage. The solar panel has no restrictions and can be taken in your carry-on or checked luggage.

Tracking the status of your order is easy. Once your order has been processed and shipped, you will receive a confirmation email containing a unique tracking number. You can use this tracking number on our website or the carrier's website to monitor the real-time status and location of your package.

We understand that circumstances may change. If you need to modify or cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that orders are processed quickly to ensure prompt delivery.

We offer a variety of convenient payment methods to make your shopping experience seamless. Accepted payment methods include major credit cards.

Because our Wireless Lights contain lithium-ion batteries, they must be shipped by ground for safety compliance. Ground shipping typically takes 1 to 7 business days, depending on your
location.

All free shipping options are sent via ground.

We offer multiple shipping options at checkout so you can choose the speed, price, and method that best suit your needs.

We are not responsible for incorrectly entered shipping addresses. Please ensure all shipping and billing information is accurate before placing the order. You can change your shipping address if your order hasn't been processed yet.

Contact us immediately to request changes.

We currently ship to the 48 contiguous United States and Washington, DC.

Unfortunately, we do not offer shipping to Hawaii, Alaska, U.S.territories, or international destinations.

Currently, all of our products are shipped from Maryland (United States).

Orders are typically processed and shipped within two business days.

Shipping charges are calculated based on the carrier rates and displayed at checkout.

No, we only ship within the 48 contiguous states and Washington, D.C.

We are working on options for customers to send lights directly to their family members in need. Please join our email list to stay updated on our latest offerings.

If your package is lost or arrives damaged, please get in touch with us as soon as possible for assistance.

We offer a 30-day return policy on all our products. If you're unsatisfied with your purchase, please contact us within 30 days, and we’ll assist you with a return or exchange.

Even after 30 days, don't hesitate to contact us if you’re experiencing issues. We strive to make the best products possible and can only do that if we understand the long-term shortcomings.

We may request pictures or videos to help us identify any issues.

Please refer to our Refund Policy

Our wireless light is powered by a rechargeable 7200mAh battery. It can be charged via USB-C or using our portable solar panel. It’s equipped with magnets and a hook for easy installation. It is water-resistant and includes a battery indicator to show you how much power is left. It can also act as a power bank to charge small devices like phones.

Our wireless light is as bright as a 75W bulb, or 1100 lumens, providing powerful illumination in any setting. It can effectively light up a room of approximately 100 to 150 square feet (about 9 to 14 square meters).

This is typically the size of a small to medium-sized room, such as a bedroom, living room, or kitchen. You may need to purchase more than one light for larger spaces.

Our wireless light can comfortably illuminate a room of up to 150 square feet, making it perfect for homes, small shops, or outdoor areas.

The wireless light lasts up to 8 hours on maximum brightness after a full charge, making it a reliable light source during power outages. It can last over 24 hours at a full charge on low brightness.

In full sunlight, the solar panel can fully charge the two wireless lights in just 5 hours. The ideal time to put out the foldable solar panel is during the day when the sun is at its peak, typically between 10 AM and 4 PM.

First, ensure the solar panel is exposed to full sunlight during the day. The indicator on the solar panel will light up if it receives enough light.

If you're experiencing light or solar panel issues, don't hesitate to contact our customer support team. We'll help troubleshoot the problem and, if necessary, assist with a return or replacement.

The light and solar panel can get wet or endure light splashes of water, but do not leave it in the rain or submerge it.

If it starts to rain, bring the products inside immediately. Please do not use the product or plug if it gets submerged in water, as internal components may be damaged.

The ideal time to put out the foldable solar panel is during the day when the sun is at its peak, typically between 10 AM and 4 PM.

Position the solar panel directly under the sun to maximize charging efficiency and achieve the best results. Avoid placing the light in direct sunlight whenever possible. Instead, use the provided USB cable to connect the light to the solar panel and keep the light in a shaded area while the panel charges in full sun.

If the light is not used for an extended period, fully charge it every 180 days to maintain its standby condition.

We are still gathering and evaluating customer feedback to understand the real-world usage and lifespan of our wireless lights and solar panels.

However, based on industry standards, the lithium-ion batteries in our lights generally last around 2 to 3 years or about 500 charge cycles, depending on usage. The LED bulbs typically have a lifespan of 10,000 to 50,000 hours, meaning they can last several years with regular use.

Solar panels are known for their durability and can last anywhere from 10 to 25 years, depending on environmental factors and care. While these estimates provide a general guide, actual lifespans may vary depending on usage conditions.

No, we currently do not offer price matching.

Absolutely! Our wireless lights and solar panels are versatile and valuable for various situations.

Whether you're an outdoor enthusiast, need an emergency backup during power outages, or have areas in your home without adequate lighting, our products can help.

The wireless light is excellent for camping trips as it’s easy to pack, rechargeable, and provides bright, reliable light without the need for disposable batteries. It’s also perfect for emergency preparedness, offering a dependable light source when the power goes out. You can even use it in garages, basements, or closets where traditional lighting may not reach.

We aren't currently offering wholesale; however, you can email us at info@thelightproviders.com for bulk pricing.

We generally respond within 24 hrs. Office hours- Monday- Friday, 530 - 930pm EST. Customer Service is currently not available on Saturdays and Sundays.

A Light Provider supports our mission to combat light poverty by purchasing wireless solar lights and sharing them with loved ones living in regions with unreliable electricity.

Light Providers make a tangible difference by providing consistent lighting for education, security, and empowerment for the people they love.

Our mission is to combat light poverty by providing sustainable, wireless lighting solutions to regions with unreliable electricity. We focus on improving education, security, and empowering women through reliable lighting.

Read more about Our Story

Yes, The Light Providers is a black-owned company founded by Ishmael and Naomi, with roots in Sierra Leone, West Africa.

No, The Light Providers is a for-profit Social Impact company with a vital social mission to fight light poverty.

We provide reliable and sustainable lighting solutions for communities in need. We earn a profit for every product sold to pay suppliers, develop new products, handle logistics, marketing, and grow our brand.

While we aren't a non-profit, you can support our mission by purchasing and sending lights to family members or communities in need.

Our light is also a great emergency light. Every home needs a good emergency light. Much like a fire extinguisher, an emergency light is an essential safety tool everyone should have at home. While we don't often think about the importance of light until it's gone, a reliable emergency light ensures safety, security, and comfort when power goes out unexpectedly.

Have that Peace of Mind by purchasing our light. Whether it's a blackout or a storm, having a reliable light source ensures you're prepared and ready for any situation, just like keeping a fire extinguisher within reach.

We are always open to partnerships!

Whether you're an individual, organization, or business, contact us through our website. Let's explore how we can collaborate to bring light to more communities by emailing us at
info@thelightproviders.com.

An emergency light is essential for safety and security during unexpected power outages. It ensures you can navigate safely, reduces the risk of accidents, and provides comfort during emergencies. What’s great about our light is that it’s magnetic so that you can store it on the side of your refrigerator, and it’s ready when you need it.

Just as a fire extinguisher protects your home from the dangers of fire, an emergency light protects you from the hazards of total darkness during a blackout. Both are vital safety tools that ensure you're prepared for unexpected situations.

A good emergency light should be reliable, have a long-lasting battery, and provide sufficient brightness to cover a large area. It should be portable, rechargeable, and easy to store so it’s accessible during power outages. What’s great about our light is it’s magnetic, so you can store it on the side of your refrigerator so it’s ready when you need it.

In storms or earthquakes, having a fully charged emergency light allows you to navigate your home safely, communicate with others, and protect yourself during critical moments. It’s a vital part of your emergency preparedness kit, like a fire extinguisher.

You can easily order our emergency lights through our online store and have them delivered to your home, or purchase one as a gift for a loved one in regions where light poverty is a significant issue.

Yes, our wireless lights can get wet and are durable, making them ideal for indoor and outdoor use. Please do not leave the light or solar panel in the rain or fully submerged in water.

We value your feedback! If you have a product suggestion or feature request, please contact us at: info@thelightproviders.com

We're always working to improve our products.