FAQ

Absolutely! Our wireless lights and solar panels are versatile and useful in many everyday situations. Whether you're an outdoor enthusiast, need emergency backup lighting during power outages, or have areas in your home without adequate lighting, our products are here to help. The wireless light is perfect for camping trips, vendor tents, backyard cookouts, or working on your car. Its compact, rechargeable design provides bright, reliable light without needing disposable batteries. It's also great for illuminating dark areas in garages, basements, closets, or storage lockers where traditional lighting may not reach.

We offer a 30-day return policy on all our products. If you're unsatisfied with your purchase, please contact us within 30 days, and we’ll assist you with a return or exchange. Even after 30 days, don't hesitate to contact us if you’re experiencing issues. We strive to make the best products possible and can only do that if we understand the long-term shortcomings. We may request pictures or videos to help us identify any issues.

We aren't currently offering wholesale; however, you can email us at info@thelightproviders.com for bulk pricing.

We generally respond within 24 hrs. Office hours:

Monday - Friday, 530pm - 930pm EST.

Customer Service is currently not available on Saturdays and Sundays.

We aim to ship all orders within 2 business days except for pre-orders. Delivery times depend on your location and selected shipping method.

A Light Provider supports our mission to combat light poverty by purchasing wireless solar lights and sharing them with loved ones living in regions with unreliable electricity. Light Providers make a tangible difference by providing consistent lighting for education, security, and empowerment for the people they love

Our mission is to combat light poverty by providing sustainable, wireless lighting solutions to regions with unreliable electricity. We focus on improving education, security, and empowering women through reliable lighting. Read more about Our Story.

Yes, The Light Providers is a black-owned company founded by Ishmael and Naomi, with roots in Sierra Leone, West Africa.

No, The Light Providers is a for-profit Social Impact company with a vital social mission to fight light poverty. We provide reliable and sustainable lighting solutions for communities in need. We earn a profit for every product sold to pay suppliers, develop new products, handle logistics, marketing, and grow our brand.

While we aren't a non-profit, you can support our mission by purchasing and sending lights to family members or communities in need. Our light is also a great emergency light. Every home needs a good emergency light. Much like a fire extinguisher, an emergency light is an essential safety tool everyone should have at home. While we don't often think about the importance of light until it's gone, a reliable emergency light ensures safety, security, and comfort when power goes out unexpectedly. Have that Peace of Mind by purchasing our light. Whether it's a blackout or a storm, having a reliable light source ensures you're prepared and ready for any situation, just like keeping a fire extinguisher within reach.

We are always open to partnerships! Whether you're an individual, organization, or business, contact us through our website. Let's explore how we can collaborate to bring light to more communities.

An emergency light is essential for safety and security during unexpected power outages. It ensures you can navigate safely, reduces the risk of accidents, and provides comfort during emergencies. What’s great about our light is that it’s magnetic so that you can store it on the side of your refrigerator, and it’s ready when you need it.

Just as a fire extinguisher protects your home from the dangers of fire, an emergency light protects you from the hazards of total darkness during a blackout. Both are vital safety tools that ensure you're prepared for unexpected situations.

A good emergency light should be reliable, have a long-lasting battery, and provide sufficient brightness to cover a large area. It should be portable, rechargeable, and easy to store so it’s accessible during power outages. What’s great about our light is it’s magnetic, so you can store it on the side of your refrigerator so it’s ready when you need it

In storms or earthquakes, having a fully charged emergency light allows you to navigate your home safely, communicate with others, and protect yourself during critical moments. It’s a vital part of your emergency preparedness kit, like a fire extinguisher.

You can easily order our emergency lights through our online store and have them delivered to your home, or purchase one as a gift for a loved one in regions where light poverty is a significant issue.

Yes, our wireless lights can get wet and are durable, making them ideal for indoor and outdoor use. Please do not leave the light or solar panel in the rain or fully submerge in water.

We value your feedback! If you have a product suggestion or feature request, please contact us. We're always working to improve our products.

The Light Label Collection by The Light Providers offers a carefully curated selection of the best solar panels and wireless lights. Each product is meticulously sourced and tested to guarantee top-notch performance and reliability. We go beyond selecting products—we test them in real-world conditions, particularly in regions like Sierra Leone, where unreliable electricity is a daily challenge. This ensures that our products stand up to the demands of light poverty.

Our process is thorough: We source the highest-quality solar panels and wireless lights from trusted suppliers, verify their specifications, and negotiate optimal pricing to make them affordable and durable. One of the unique aspects of our collection is the custom bundles we offer. For example, we have paired our foldable solar panel with the wireless light, ensuring they work seamlessly together. This eliminates the guesswork for customers trying to find compatible products.

Finally, we focus on user-friendliness. Our products are designed to be easy to set up and use, with clear instruction manuals that ensure you can confidently operate them. Shop our Light Label Collection today and experience reliable lighting solutions tailored to real-world needs.